It is likely that these users initially chose 'Hide my email' when signing in with Apple. This means Atlassian only receives an anonymous email address that looks like this: <code>@privaterelay.appleid.com. Task Reminder can view this email address, but Apple will not forward emails from a third party to the user, so these users will not receive emails unless they change this setting.
Action users can take
On your IOS device/iPhone
-
Open the Settings app and click on your Apple ID profile
-
Select Password and security
-
Select Apple ID logins
-
Select Atlassian
-
Click Stop using Apple ID
Or on the web
-
Select Security
-
Select Manage. You'll find this under Apps and Websites using Apple ID
-
Select Atlassian
-
Click Stop using Apple ID
The next time the user logs in, they will have the option to share their email.
What's next?
-
Read other frequently asked questions.
-
Raise a support request at our Service Desk.