Why am I not receiving emails / messages from Task Reminder?

For you to receive notifications from Task Reminder, all of the following must be true:

You are in one of the groups that are configured as recipients for either Email or Slack reminders. This must be configured by an administrator. The configuration must be enabled and have a valid schedule. Check out this page from our getting started guide, to see how to do this.
You have at least 1 open Confluence task that is assigned to you. If you don’t know what this means, please refer to “Where can I see my Confluence tasks?” and “How to create a Confluence task?”
At least 1 of your Confluence tasks must match the configuration of the Task Reminder notification schedule you are assigned to. E.g.: If you only have tasks without a due date, the “Include Tasks without due dates” option must be enabled by an administrator. Once more, check out the getting started guide to see how to configure this.
You did not opt out of Task Reminder notifications in your user settings. For more information, please refer to User Settings.

If all of these the above are true, and you still aren’t receiving notifications from Task Reminder, here are some possible reasons:

You are logging into your Atlassian account via Apple ID. If this is the case, please refer to this article.
As per the Task Reminder Slack settings, you should be receiving reminders, but your email address on Slack mismatches the email address of your Atlassian Account. Task Reminder can only send you reminders on Slack if your email addresses match up.
You have correctly configured Slack reminders, but forgot to connect a Slack workspace. You can use the “Send test message” button to make sure, Task Reminder is able to send you notifications on Slack.
Your email provider has rejected a previous email from Task Reminder, so your email address is now on our blocklist. If you think this could be the case, please contact us.
Your email provider is filtering out our emails or categorizing them as spam. We are using AWS SES for sending emails with a MAIL FROM attribute taskreminder[at]livelyapps[dot]cloud. Note that this attribute is not the email address you’d be seeing as the emails sender and you will need to set up your filters for the MAIL FROM attribute. The email sender will be a randomized email address in the format RANDOM_STRING[at]amazon[dot]com. Please see this documentation for more information.

Should none of these help you, and you still are unable to receive notifications from Task Reminder, please raise a support ticket with us.