Users that log in with an Apple ID are not receiving notifications from Task Reminder
It is likely that these users initially chose 'Hide my email' when signing in with Apple. This means Atlassian only receives an anonymous email address that looks like this: <code>@privaterelay.appleid.com. Task Reminder can view this email address, but Apple will not forward emails from a third party to the user, so these users will not receive emails unless they change this setting.
Action users can take
On your IOS device/iPhone
Open the Settings app and click on your Apple ID profile
Select Password and security
Select Apple ID logins
Select Atlassian
Click Stop using Apple ID
Or on the web
Select Security
Select Manage. You'll find this under Apps and Websites using Apple ID
Select Atlassian
Click Stop using Apple ID
The next time the user logs in, they will have the option to share their email.
What's next?
Read other frequently asked questions.
Raise a support request at our Service Desk.