How does Task Reminder handle page permissions?

Task Reminder is built to respect Confluence permissions. That means reminders are generated from tasks that are visible within the permission context used by the app.

Why this is good: Atlassian permissions stay in control. Restricted content remains protected, and app access can be managed explicitly by your admins.

What this means for your reminders

• If a task is on a page the app cannot access, that task cannot be included in reminder output.

• If a user only has tasks on restricted pages, they may receive no task items in a reminder.

What admins can do

1. Review page and space restrictions for areas where reminders are expected.

2. Grant Task Reminder access using a group-based permission model where possible.

3. Use a consistent permission pattern for teams with many restricted pages.

Recommended setup pattern

For larger organizations, we recommend managing visibility through dedicated groups instead of page-by-page exceptions. This keeps your security model clean while ensuring reminders remain useful and predictable.

Troubleshooting checklist

• Confirm the user has open assigned tasks.

• Confirm reminder schedules and recipient groups are configured.

• Confirm the relevant pages are accessible in the app permission context.

For a broader troubleshooting guide, see Why am I not receiving emails / messages from Task Reminder?.

Need help?

If you want, we can help you review your current permission setup and suggest a practical model for your space structure.